1.Late for the tour
✅ In case of tardiness, we may depart without contacting you individually. Cancellations or refunds are not possible on the day of the event for any reason, including lateness. Please make sure to take note of this!
2.Tourism Day Identity Verification
Please have your identification documents ready for identity verification on the day. (Please show the driver the reservation confirmation or other proof on your phone.)
3.seat belt
✅ Please fasten your seatbelt while inside the vehicle. According to Taiwan's traffic regulations, failure to do so may result in a fine.
4.Safekeeping of valuables
✅ Please do not leave valuables inside the vehicle, and take care not to lose any personal belongings. We are not responsible for any loss.
5.weather
✅ This tour will proceed even in rainy weather. The order of visits may change due to weather, but all attractions will be covered.
(In case of natural disasters like earthquakes or typhoons, a full refund will be given, and we will notify you in advance.)
6.Luggage
✅ Carry-on luggage allowed. (Please refer to the vehicle description)
7. JJ Vehicle Insurance Guide
✅ Each vehicle is covered by a liability insurance of 20 million New Taiwan Dollars, serving as your reliable partner throughout the journey to ensure your safety. However, this insurance only applies to accidents occurring inside the vehicle.
8.Taiwan Travel Insurance
✅ This product does not include travel insurance. It is recommended that you purchase travel insurance before participating in the tour. If you engage in activities outside the vehicle, you must purchase the Taiwan travel insurance we provide in order to enjoy insurance coverage. ● According to the Taiwan Tourism Bureau regulations, if you take a taxi to join a tour, you must purchase travel insurance from a Taiwan insurance company. ● Even if you have purchased travel insurance in USA, the Taiwan Tourism Bureau does not recognize it, possibly due to the lack of formal diplomatic relations between Korea and Taiwan. Therefore, it is essential to purchase insurance on the day of travel. In addition, Taiwan frequently experiences natural disasters. If a natural disaster occurs inside the vehicle, car insurance alone will not cover the damages, as Taiwan’s car insurance does not include compensation for natural disasters. Especially in the Hualien Taroko area, rockfalls and other natural disasters occur frequently; in Yehliu, which is close to the sea, accidents such as slips and falls often happen during rainy weather. Therefore, to prevent accidents, please be sure to purchase the relevant insurance. ✅ To purchase Taiwan domestic one-day travel insurance, you must provide the passport information of all travelers before the tour (when purchasing, be sure to fill in the passport number, English name, and date of birth of all participants).
9.Methods for Choosing a Snapshot Photographer
✅ Photography service is only available for tours departing from Taipei (including New Taipei City). For selected tours in the Northern Taiwan region with limited availability, the photography service is provided free of charge as a complimentary offer and is not included in the tour fee. This is an exclusive benefit offered by JJ Taiwan Taxi Tour (JJ Travel). ✅ Photos taken during the tour will be sent to you via WhatsApp after the tour ends. You must request the photos within 24 hours after the start of the tour. ✅ If you do not request the photo transfer within 24 hours, all photos will be permanently deleted in accordance with our company policy and to protect customer privacy and image rights. We will not be able to provide the photos afterward.
10.How to obtain snapshots taken by the driver during the trip?
✅ Photos taken during the tour can be received via Whatsapp after the tour ends and must be requested within 24 hours of the tour’s start.
✅ If photos are not requested within 24 hours, all photos will be deleted in accordance with customer privacy, image rights protection, and company policy, and cannot be provided again
11.How to Apply for a Car Seat, Stroller, and Booster Seat
✅ When booking an appointment, please write your requirements in the remarks section.
✅ Additionally, child safety seats, booster cushions, or baby strollers can be rented free of charge if requested in advance. However, availability is limited and may not be guaranteed. (According to Taiwan traffic regulations, children under 4 years old must use a child safety seat.)
12.Is it allowed to drink coffee or eat inside the car?
Yes, that’s possible, but if the vehicle gets dirty, a car wash fee may be charged.
(Please refer to the following)
【Passenger Compensation Responsibility】
✅ Damage to items inside the vehicle: cost to restore to original condition
✅ Vehicle contamination caused by vomiting, spilled drinks, etc.: car wash fee of 1,200 TWD
✅ Non-payment of fare: handled by the police
13.Notice of Tour Vehicle Fare Increase During the Lunar New Year Holiday Period
In accordance with Taiwanese government policy, prices will increase during the Lunar New Year period. For detailed pricing information, please contact us via the JJ platform.
14.What to Do When Rocks Fall
If rocks fall during the tour, do not run to the opposite side. Instead, look at where the rocks are falling and stay close to the wall or the mountain side.