✅ In case of tardiness, we may depart without contacting you individually. Cancellations or refunds are not possible on the day of the event for any reason, including lateness. Please make sure to take note of this!

Please have your identification documents ready for identity verification on the day. (Please show the driver the reservation confirmation or other proof on your phone.)

✅ Please fasten your seatbelt while inside the vehicle. According to Taiwan's traffic regulations, failure to do so may result in a fine.

✅ Please do not leave valuables inside the vehicle, and take care not to lose any personal belongings. We are not responsible for any loss.

✅ This tour will proceed even in rainy weather. The order of visits may change due to weather, but all attractions will be covered.
(In case of natural disasters like earthquakes or typhoons, a full refund will be given, and we will notify you in advance.)

✅ Carry-on luggage allowed. (Please refer to the vehicle description)

✅ Each vehicle is covered by a liability insurance of 20 million New Taiwan Dollars, serving as your reliable partner throughout the journey to ensure your safety. However, this insurance only applies to accidents occurring inside the vehicle.

✅ This product does not include travel insurance. It is recommended that you purchase travel insurance before participating in the tour. If you engage in activities outside the vehicle, you must purchase the Taiwan travel insurance we provide in order to enjoy insurance coverage. ● According to the Taiwan Tourism Bureau regulations, if you take a taxi to join a tour, you must purchase travel insurance from a Taiwan insurance company. ● Even if you have purchased travel insurance in the USA, the Taiwan Tourism Bureau does not recognize it, possibly due to the lack of formal diplomatic relations between Korea and Taiwan. Therefore, it is essential to purchase insurance on the day of travel. In addition, Taiwan frequently experiences natural disasters. If a natural disaster occurs inside the vehicle, car insurance alone will not cover the damages, as Taiwan’s car insurance does not include compensation for natural disasters. Especially in the Hualien Taroko area, rockfalls and other natural disasters occur frequently; in Yehliu, which is close to the sea, accidents such as slips and falls often happen during rainy weather. Therefore, to prevent accidents, please be sure to purchase the relevant insurance. ✅ To purchase Taiwan domestic one-day travel insurance, you must provide the passport information of all travelers before the tour (when purchasing, be sure to fill in the passport number, English name, and date of birth of all participants).

✅ The photo service with a photographer is only available for tours departing from Taipei (New Taipei City).
The photos, offered on a first-come, first-served basis, are a free service included only in the Taipei northern area tours. This benefit is exclusive to JJ Taiwan Taxi Tours (JJ Travel) and is not included in the tour price.
✅ The photos you take will be sent via WHATSAPP (or similar messaging app) after the tour ends, and you must request them within 24 hours after the tour starts.
✅ If you do not request the photo delivery within 24 hours, all photos will be deleted in accordance with the company policy and to protect customers’ personal information and portrait rights, and they cannot be provided afterward.

✅ Photos taken during the tour can be received via Whatsapp after the tour ends and must be requested within 24 hours of the tour’s start.
✅ If photos are not requested within 24 hours, all photos will be deleted in accordance with customer privacy, image rights protection, and company policy, and cannot be provided again.

✅ When booking an appointment, please write your requirements in the remarks section.
✅ Additionally, child safety seats, booster cushions, or baby strollers can be rented free of charge if requested in advance. However, availability is limited and may not be guaranteed. (According to Taiwan traffic regulations, children under 4 years old must use a child safety seat.)

Yes, that’s possible, but if the vehicle gets dirty, a car wash fee may be charged.
(Please refer to the following)
【Passenger Compensation Responsibility】
✅ Damage to items inside the vehicle: cost to restore to original condition
✅ Vehicle contamination caused by vomiting, spilled drinks, etc.: car wash fee of 1,200 TWD
✅ Non-payment of fare: handled by the police

In accordance with Taiwanese government policy, prices will increase during the Lunar New Year period. For detailed pricing information, please contact us via the JJ platform.

If rocks fall during the tour, do not run to the opposite side. Instead, look at where the rocks are falling and stay close to the wall or the mountain side.